Frequently Asked Questions

How do I book?

Booking with us is easy. You can click here to schedule an appointment online, or you can call us to speak with a member of our team who will assist you with booking. During the booking process, we will ask for some basic information about your vehicle and the services you require. We'll then work with you to find a convenient date and time for your appointment. Alternatively, you can also book our services in person at our detailing shop. Please feel free to contact us with any questions or to book your appointment today.

Do I need to make a booking deposit?

Our deposit requirement is typically 5% of the total cost of your services, which must be paid at the time of booking to secure your appointment. The deposit ensures that we can allocate the necessary time and resources to provide you with the best possible service. The remaining balance is due upon completion of your appointment. We accept a variety of payment options, including cash, credit cards, and mobile payments.

What is your cancelation policy?

We understand that sometimes unexpected circumstances can arise, and you may need to cancel or reschedule your appointment. We kindly request that you give us at least 48 hour notice if you need to cancel or reschedule your appointment. If you cancel your appointment with less than 48 hours' notice or fail to show up for your appointment, we reserve the right to retain your deposit as a cancellation fee. However, we do understand that emergencies can occur, and we will make every effort to work with you to reschedule your appointment at a convenient time.

How long does it take to apply ceramic coating?

The duration of the service will depend on the condition of your vehicle's paintwork and the selected services, with an average timeframe of 4-6 days.

How do i maintain a ceramic coated car?

We offer safe maintenance wash plans, our Mobile Valeting team will take care of your vehicle at the ease of your home or place of work. Want to maintain it yourself? It is recommended to wash the vehicle regularly with a pH-neutral car shampoo and a microfiber wash mitt. Avoid using abrasive sponges or brushes, as they can scratch the coating. Please speak to our team for more details.

What is a ceramic coating?

A ceramic coating is a liquid polymer that is applied to the exterior of a vehicle to protect it from scratches, UV rays, and other environmental contaminants. The coating is made of nanoparticles that bond with the paint and create a layer of protection that is much harder than traditional wax or sealant.

What are the benefits of a ceramic coating?

A ceramic coating provides a high level of protection to the vehicle's paint, making it resistant to light scratches, UV rays, and chemical stains. It also enhances the vehicle's appearance by creating a high-gloss finish that can last for years. Additionally, it reduces the need for frequent washing and detailing, as dirt and grime have a harder time sticking to the surface.

Is a ceramic coating worth the investment?

Yes, a ceramic coating is a worthwhile investment for anyone looking to protect their vehicle's paint and keep it looking like new. While the initial cost may be higher than traditional wax or sealant, the long-term benefits of a ceramic coating make it a cost-effective solution in the long run.

Why does my new car need machine polishing?

While new cars may appear to be flawless at first glance, they often have minor imperfections in the paint that can only be corrected with machine polishing. These imperfections include swirl marks, buffer trails, and other micro scratches that can be caused during the manufacturing and transportation process. By machine polishing, we can remove these imperfections and give your new car a flawless finish. Additionally, machine polishing can also help to prepare the surface for ceramic coating make sure it bonds correctly in the application process.

How long does it take to get my car machine polished?

The duration of machine polishing your car depends on various factors such as the size of the vehicle, the level of correction needed, and the complexity of the work. Generally, it can take anywhere from 2 - 3 days to complete the process. It is recommended to consult with our team and let us inspect the vehicle.

Why is hand polishing worthless?

Hand polishing is often ineffective and time-consuming compared to machine polishing. It can result in inconsistent results and is not as effective at removing imperfections like scratches and swirl marks. Some hand compounds contain filler which just hides the scratches but gets removed with the next wash. For a flawless finish, machine polishing is often the better option.

How long does it take to get my interior deep cleaned?

The time it takes to deep clean your interior will depend on the size of the vehicle and the extent of the cleaning required. Generally, a thorough interior cleaning can take anywhere from a few hours to a full day, depending on the level of detail and the number of areas that require cleaning. We strive to complete the job as efficiently as possible without compromising on the quality of our work. We'll work with you to create a schedule that fits your needs and ensures your interior is cleaned to your satisfaction.

Does machine polishing remove scratches permanently?

Machine polishing can remove scratches from the surface of your vehicle, but whether or not they are removed permanently will depend on the depth of the scratch. If the scratch is only superficial, then machine polishing can effectively remove it. However, if the scratch is deeper and has penetrated through the clear coat and into the paint layer, machine polishing may not be enough to remove it completely. In some cases, the scratch may still be visible, but it will be significantly less noticeable. Ultimately, the level of scratch removal will depend on the severity of the scratch and our expertise performing the machine polishing.

Do you offer mobile detailing?

Yes, we do offer mobile detailing services for our customers' convenience. Our skilled and experienced team can come to your location and perform a range of detailing services to meet your needs. Our mobile detailing service is perfect for busy individuals who don't have the time to bring their vehicle to our shop, or for those who want to have their car detailed at the comfort of their own home or office. Click here for our mobile services.

What areas do you cover?

We're based in Aylesbury HP22 5AS, but we're pleased to offer our mobile valeting services to customers across Buckinghamshire, Oxfordshire, Hertfordshire, Bedfordshire, and Berkshire. We can also travel further afield across the whole of the UK, although additional travel costs may apply. Please contact us to discuss your specific location and travel requirements, and we'll be happy to provide you with more information.

Do you offer monthly, weekly, bi weekly washes plans?

Yes, we offer regular maintenance washes on a monthly, bi-weekly, or weekly basis. However, before we can sign you up for these services, we need to perform a thorough deep cleaning of your vehicle by our professional team. Once your vehicle has been deep cleaned, we can then visit you regularly to maintain its cleanliness and appearance. Our maintenance washes are designed to help keep your vehicle looking its best between full deep cleaning appointments, ultimately saving you time and money.

What if it rains on the day of my appointment?

In the event of rain on the day of your appointment, we may need to reschedule your appointment for a different day. This is because rain can interfere with our ability to provide the best possible valeting service for your vehicle. We want to ensure that your vehicle receives the highest quality care and attention, and rescheduling for a dry day is the best way to achieve this. We will contact you as soon as possible to reschedule your appointment at a time that is convenient for you.

What payment options do you accept?

We accept a variety of payment options for our valeting services, including cash, credit cards, and bank transfers. We also offer secure online payment options for your convenience. If you have any questions or concerns about payment, please don't hesitate to contact us and we'll be happy to assist you.

Do you offer warranty for ceramic coatings?

Yes, we offer a warranty for our ceramic coating services, typically ranging from 1 to 5 years depending on the durability of your chosen coating. This warranty covers defects and performance issues from the date of your collection day until the end of the specified ceramic coating durability on your invoice. However, to ensure the coating's protective properties, we must maintain the vehicle ourselves. If maintained elsewhere, we cannot offer a warranty. Contact us with any questions or concerns.

Are you fully insured?

Yes, we are fully insured for all of the services we provide, both at our detailing facility and on our mobile van. This includes public liability insurance and insurance for any damage that may occur during our detailing services. You can have peace of mind knowing that you and your vehicle are protected while in our care, whether you visit us at our facility or we come to you with our mobile van.

What methods of payment do you accept?

We accept cash, bank transfers, credit cards via card reader or payable link.

new car protection
specialist in Bucks, Herts, Beds and oxfordshire.

Keep your car looking brand new for many years to come

What is covered in the Package?

Paintwork Ceramic Coating

Amazing Visibility In Poor Weather Conditions

Optional extra - Wheels Off Protection

What about my interior?

Frequently Asked Questions

Need some advice? Contact us

Most Recent Customer Reviews

new car protectionspecialist in Bucks, Herts, Beds and oxfordshire.

Keep your car looking brand new for many years to come

What is covered in the Package?

Paintwork Ceramic Coating

Amazing Visibility In Poor Weather Conditions

Optional extra - Wheels Off Protection

What about my interior?

Frequently Asked Questions

Need some advice? Contact us

Most Recent Customer Reviews

new car protection
specialist in Bucks, Herts, Beds and oxfordshire.